Purchasing & Delivery

Before You Buy

Cristalier Crystals strives to end each workday with all orders shipped. However, we are closed weekends and holidays.
To avoid delivery day disappointments, please plan accordingly.

Delivery

Cristalier offers you LOW Shipping rates with FAST delivery.

Total Order / Delivery Times / Shipping Price
$0.00 – $5.00 - First Class 2-5 Days - $3.95
$5.01 – $75.00 - Expedited 2-3-Days - $7.95
$0.00 – $75.00 - Express 1-2 Days - $22.95
$5.01 – $16.50 - First Class 3-5 Days - $5.95
$75.01 – $250.00 - Expedited 2-3 Days - $12.50
$75.01 – $250.00 - Express 1-2 Days - $39.95
$251.00 – $500.00 - Expedited 2-3 Days - $29.95
$501.00 and up $49.95 - Fed Ex Ground (3-7 Days (No PO Box)

RETURNS POLICY

The following Return Policies are given to the original retail purchaser of Cristalier Crystals:

Wholesale orders are not returnable.
Items that have been used are not returnable.
You have 10 days from the day your order is delivered to make a return on crystals.
If you do not specify damaged crystals on your return form and we receive them damaged, we will not issue a credit. Be sure to pack the crystals carefully to avoid this situation.
Returned Orders are subject to a 20% restocking fee.
Shipping to or from Cristalier is not refundable.

Metal Parts & Clips
These are not refundable.

LIMITED RETURNS
Wedding Trees must be returned within 3 days of delivery. Used trees are non-refundable. Trees are subject to a 50% restocking fee.

Payment Information

Dust or wipe clean with a cloth dampened with water once a week. Be sure not to leave water spots on the surface. These water spots will dry and could possibly leave permanent marks.

Clean stains/spots using the following steps: Dampen a soft cloth with a mixture of hot water and liquid dishwashing detergent. Wring the cloth as much as possible to remove excess liquid. Rub the surface lightly in a circular motion. Dry the surface immediately with a clean, soft towel.