ALL CHARGES WILL APPEAR ON YOUR STATEMENT AS VRC CO.
If you would like to talk to a real person when placing your order, please call 1-206-734-4332. For fax orders, please FAX 1-253-929-8788 Our hours of operation are 7am to 6pm Pacific Time M-F and 7am to noon on weekends.
Disclaimer: 30 day return policy. Order returns are subject to a 20% restocking fee. Trees have a 3 day return policy. If your order arrives damaged, please notify us immediately via email.
Disclaimer: Regarding crystal orders only. Hand Cutting & Hand Processing is what gives a crystal its unique beauty and its own signature. Since our crystals are not machine cut, the crystals can & do vary in their results. Some customers might view these as imperfections, and they want to be able to pick and choose and return the ones they do not consider to be perfect. These are not imperfections, but the results of being made my man. Nature is not perfect, neither is man. While keeping consistant with our brand and policy to offer brillant quality crystals with low prices, we request that customers accept our crystals as they are made. Of course, this does not include any major flaws or damage.