Commercial business orders are non-returnable.
Wholesale business orders are non-returnable.
Customer satisfaction is our top priority at VRC Company (www.cristalier.com). If you are not satisfied with your item(s), we will be happy to offer a refund* (minus shipping costs), or an exchange (minus shipping costs) for any unused product purchased.Please inspect your merchandise immediately to determine if your item(s) have any defects. Returned Orders are subject to a 20% restock fee.
Crystal items must be returned within 10 days* of receiving your package. We must receive the return within 20 days (allowing 10 days for shipping). If your merchandise is not received within this time frame or is not returned in new condition with all packaging intact, we reserve the right to refuse the return.
Trees must be returned with 3 days of delivery. No exceptions will be allowed. Once you receive your tree you have three days to decide to keep it or not. If you decide not to keep it, then it must be shipped back with those three days. Any damage needs to be stated prior to shipping it back to us. If the tree arrives to our returns department with damage not specified by you prior to returning it, we will not accept the return. As our wedding trees are a special event items our return policy is strictly enforced.
Please note -- We cannot accept any returns that may have been custom ordered.
Customers that "refuse delivery" or "returned to shipper" as means to return merchandise, will still be charged full value of the order. We will hold the returned merchandise for 30 days, at which time it will be become the property of VRC Co. During that 30 days, customers may request the merchandise to be reshipped to them, however customer agrees to pay all new shipping costs.
Customer who do not agree to the return restocking fee and try to dispute their credit card will be sent to a State of Washington Collection company regardless of credit card rulings.
Customers that "refuse delivery" or "returned to shipper" as means to return merchandise and dispute their credit card charges will be sent to our State of Washington collections company for payment. There will be an additional $35.00 charge added to thier account, as well as interest at the rate of 12% per month. Commercial companies or Business orders will have a lein filed against them for lack of payment against an Order. State of Washington laws govern.
VRC CO is a member of Merchant911. Protection against fraudulant customers. We do not take credit card abuse against merchants lightly.